Privacy Policy

TheTXHitLab, LLC ("we," "us," or "our") operates the website txhitlab.com and provides indoor baseball and softball training services, including membership programs, batting cage bookings, and related communications (collectively, the "Services").We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, sign up for membership, book a cage or training session, contact us, or otherwise interact with our Services. By using our Services, you agree to the practices described in this policy.This policy applies to Texas residents and complies with applicable U.S. laws, including where relevant the Texas Data Privacy and Security Act (TDPSA).

1. Information We Collect

We collect the following types of information:

• Personal Information You Provide Directly

  • Name, email address, phone number, and mailing address (from membership sign-ups, booking requests, contact forms, or inquiries).

  • Payment details (processed securely by third-party payment providers; we do not store full credit card numbers).

  • Any messages or details you submit through our contact form or email.

• Information Collected Automatically

  • Device and usage data: IP address, browser type, operating system, pages visited, time and date of access, and referring site (via server logs and cookies).

  • Cookies and similar technologies for site functionality, analytics, and performance.

We do not knowingly collect personal information from children under 13. Our Services are not directed at children.

2. How We Collect Information

• Directly from you when you fill out forms, request bookings, sign up for membership, or contact us.

• Automatically through cookies, web beacons, and server logs when you visit our site.

• From third parties, such as payment processors or analytics providers (e.g., Google Analytics).

3. How We Use Your Information

We use your information to:

• Process and manage membership sign-ups, cage bookings, and training reservations.

• Communicate with you about your bookings, membership, updates, or inquiries (e.g., confirmation emails, reminders).

• Improve our website and Services (e.g., analyzing usage trends).

• Prevent fraud, enforce our policies, and comply with legal obligations.

• Send occasional promotional emails about classes, events, or offers (you can opt out at any time via the unsubscribe link).

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business (e.g., booking/calendar platforms, payment processors like Stripe, email services, web hosting, or analytics tools like Google). These providers are contractually required to protect your data and use it only for the services they provide to us.

• If required by law, such as in response to a subpoena, court order, or government request.

• In connection with a business transfer (e.g., merger or sale of assets).

• To protect the rights, property, or safety of Texas Hit Lab, our users, or the public.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functions (e.g., remembering preferences), performance, and analytics. You can manage cookies through your browser settings, but disabling them may limit site functionality. For more details, see our cookie notice (if implemented) or browser help resources. We do not respond to "Do Not Track" browser signals at this time.6. Your Privacy RightsTexas residents may have certain rights over their personal data under applicable laws, such as:

• Accessing, correcting, or deleting personal information we hold about you.

• Opting out of certain uses (e.g., marketing emails).

To exercise these rights, email us at texashitlab@gmail.com with your request. We will respond within a reasonable timeframe (typically 45 days). We may verify your identity before processing requests.If we deny a request, we will explain why and how you can appeal.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide Services to you, comply with legal obligations, resolve disputes, or enforce agreements. For example, active membership data is kept while your account is active; booking records may be retained for accounting or dispute purposes.

9. Third-Party Links and Services

Our website may link to third-party sites (e.g., payment processors or external calendars). We are not responsible for their privacy practices. Review their policies separately.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:
Email: texashitlab@gmail.com
Address: Texas Hit Lab, 607 Leander Drive #400, Leander, TX 78641
Phone: ‪(512) 337-3963‬

Thank you for trusting Texas Hit Lab with your information. We value your privacy and are dedicated to providing a safe training environment for baseball and softball players.